Retailing has been reshaped and reset by the events of 2020 but so have consumers. It is critical that retailers learn the lessons of all that has happened so that they have the focus, strategy and dynamic organisation which the new consumer landscape demands for them to take full advantage of a potentially strong recovery from 2021.
Retail Connected has been created to help all retailers and those serving today’s consumer around the world to seize these opportunities and understand and embrace the realities of accelerated change. Across five days, Retail Connected will bring together speakers from inside and outside the retail industry in order to provide challenging ideas, invaluable insight, inspiration and a future vision that will help you and your business.
WINNING IN THE NEW CONSUMER LANDSCAPE
Retail Connected will literally connect retailers from all key markets of the world, from all sectors and within retail organisations from the leadership team to the frontline employees. It will take as its core focus the key areas that have emerged clearly to define what makes a winning retailer in the new consumer landscape:
- the importance of brand relevance
- a focus on agility and partnerships
- being customer centric and obsessed about your relationship with customers
- where and how to innovate and invest
- the need to have a dynamic sense of your company culture and purpose.
All of these will be brought to life with powerful documentaries, interviews, presentations, exclusive research, panel discussions, debates, lectures, start-up competitions, retail city tours and innovation labs. Retail Connected will connect retailers around the world to help them thrive and win in the new, post-pandemic, consumer landscape.
Retail Connected is being brought to you by a powerful partnership between the World Retail Congress, Retail Week, Retail Week Live and Be Inspired.