Experts discuss…How to win in the new consumer landscape

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Experts discuss…How to win in the new consumer landscape

29 April, 2021
Time: 14:46 - 15:02

The pandemic has accelerated change right across retailing and at all levels within retail businesses. But the biggest impact has been with that most important group of all – the consumer. It has led to extreme changes to behaviours. To what extent are those changes now permanent and how should retailers change their behaviours to serve customers and meet their needs? A panel of retailers and consumer experts share their experiences and insights.

Gary Rohloff

Gary Rohloff

Co-Founder, Laybuy

Brendan Sweeney

Brendan Sweeney

General Manager, eCommerce, Cotton On

Shawn Pean

Shawn Pean

Founder, Pean Group Six

Chair: Laura Saunter

Senior Retail Strategist, WGSN