The pandemic has accelerated change right across retailing and at all levels within retail businesses. But the biggest impact has been with that most important group of all – the consumer. It has led to extreme changes to behaviours. To what extent are those changes now permanent and how should retailers change their behaviours to serve customers and meet their needs? A panel of retailers and consumer experts share their experiences and insights.
General Manager, eCommerce, Cotton On
Founder, Pean Group Six
Chair: Laura Saunter
Senior Retail Strategist, WGSN
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