In my view…How to serve the new American consumer

Watch On Demand

In my view…How to serve the new American consumer

26 April, 2021
Time: 16:39 - 16:52

As the head of America’s biggest retail trade association, Matt Shay has a unique view of the US consumer landscape. His special interview as part of our In My View series will give his perspective on how US retailers have met the challenges brought about by the pandemic, what a winning retailer looks like and how they are best serving customers and delivering great customer experience.

Matthew Shay

Matthew Shay

President and CEO, National Retail Federation

Jeff Orschell

Jeff Orschell

Americas Retail Leader, EY

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