The key customer engagement trends of 2021, and how successful brands are adapting

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The key customer engagement trends of 2021, and how successful brands are adapting

Time: ON DEMAND: IDEAS FACTORY

Retailers that excel at customer engagement see higher customer lifetime value and lower customer acquisition costs, resulting in long-term, capital-efficient business growth. To do that, retail marketers must work effectively to listen to what their customers are telling them through digital interactions, understand those signals, and then act in a way that is relevant and personal to that individual. Join us to discover what superior customer engagement looks like from exceptional brands, and the three levels of maturity to reach your business goals through customer engagement.

MAGITH NOOHUKHAN

Magith Noohukhan

Customer Engagement Evangelist, Braze

Braze

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