Reimagining Retail: Adapting your CX strategy to our new world

Watch On Demand

Reimagining Retail: Adapting your CX strategy to our new world

28 April, 2021
Time: 13:27 - 13:40

Hear from Peter Lorant, COO at Zendesk, speaking with Europe’s largest health and wellness retailer, Holland & Barrett, Head of Customer Experience, Charmaine Vallance-Poole, as they discuss how they have been tackling the most critical CX challenges they’ve faced. You’ll also hear insights on how they greatly improved their omnichannel communications by leveraging the Zendesk platform.

Peter Lorant

Chief Operating Officer, EMEA, Zendesk

Charmaine Vallance-Poole

Head of UK and International Customer Experience, Holland & Barrett International

Russell Attwood

Founder, Route 101