AGENDA

13:00 - 13:05

26 April, 2021

Welcome and Day One Overview

Welcome to day one of Retail Connected.

Isobel Chillman, Relationships Director, Retail Week Connect

Innovation and investment

13:05 - 13:19

26 April, 2021

Exclusive research with OC&C: What does it take to win in the new consumer landscape?

OC&C bring you the latest thinking around High Velocity Retail and how it has been changed or accelerated by the pandemic.

James George, Partner, OC&C Strategy Consultants

Brand relevance and evolution

13:20 - 13:51

26 April, 2021

COP26 Race to Zero Breakthroughs: The Retail campaign

Ahead of COP26, the United Nations Framework Convention on Climate Change "High-Level Climate Champions" team have challenged retailers to ensure that 20% of the retail industry by revenue is committed to net zero by 2023, and that the entire sector

Keynote: Gonzalo Muñoz, UN COP26
Panel: Peter Andrews, British Retail Consortium
Lorenz Isler, IKEA
Pernilla Halldin, H&M
Chair: Sophie Wilson, Climate Champions

Brand relevance and evolution

13:51 - 14:00

26 April, 2021

In my view…What does the future of the beauty industry look like?

How can we empower our customers and make beauty a universal experience for all?...

Sharmadean Reid MBE, Founder and CEO, Beauty Stack

Brand relevance and evolution

14:00 - 14:21

26 April, 2021

In my view…How can supply chains flex to meet changing customer expectations?

Chenkai Ling, Vice President, JD.com, Chief of Staff to CEO of JD Retail and Head of Strategy, JD Retail
Benjamin Zheng, Lead Partner, Retail & Consumer Product Strategy, EY-Parthenon

Culture and purpose

14:22 - 14:49

26 April, 2021

Experts discuss…How can we stop social mobility stagnating in the digital age?

Retail has historically been an industry in which people from all socio-economic backgrounds can easily thrive; with many stories of ‘shop floor to CEO’.

Zeenath Khan, Senior Director, People Europe, eBay
Iain McDonald, non exec director, Boohoo and founder, UK Digital Business Association
Paula Kemp, Employer Lead, Social Mobility Commission
Jade O'Donoghue, Senior Content Manager, Retail Week

Innovation and investment

14:49 - 15:13

26 April, 2021

Keynote with Sandeep Dadlani, Global Chief Digital Officer, Mars

An exclusive, in-depth keynote with the powerhouse digital transformation across Mars

Sandeep Dadlani, Global Chief Digital Officer, Mars

Culture and purpose

15:00 - 15:40

26 April, 2021

RETAILER ONLY: Winning Strategy Lounge – Culture and Purpose (RSVP required)

The Culture and Purpose Winning Strategy Lounge will be open for retailers to connect with one another and discuss key opportunities and challenges they face.

To request access to the lounge please email rwrc.events@ascential.com.

Chair: Megan Dunsby, Commercial Content Editor, Retail Week

Culture and purpose

15:13 - 15:25

26 April, 2021

In my view…How can we foster a community of belonging?

How can we better understand the situation our customers are in, to create products and content that resonate with them on a deep and personal level?

Shelina Janmohamed, Vice President of Ogilvy Islamic Marketing, Ogilvy

Customer Experience

15:25 - 15:41

26 April, 2021

An audience with…Tolga Öncü, the Retail Operations Manager, Ingka Group

Life at Home - more important than ever...

Tolga Öncü, Retail Operations Manager, Ingka Group
Chair: Ian McGarrigle, Chairman, World Retail Congress

Brand relevance and evolution

15:42 - 15:58

26 April, 2021

In my view…What does responsible retailing really mean?

What role can retailing play in leading fundamental change in tackling the core issues around sustainability and the environment?

Dr Amanda Parkes, Chief Innovation Officer, PANGAIA

Culture and purpose

15:59 - 16:23

26 April, 2021

Experts discuss…Talking Shop: Wellbeing on the front line

Wellbeing among store staff has risen up the agenda in the last 12 months, and for obvious reasons.

Tom Bianculli, CTO, Zebra
Chris Brook-Carter, CEO, retailTRUST
Louise Stonier, Chief People and Culture Officer, Pets at Home
Chair: Nicola Harrison, Head of Commercial Content, Retail Week

Innovation and investment

16:24 - 16:39

26 April, 2021

Interview: Caito Maia, Founder, Chilli Beans. Building a business on Innovation.

Caito Maia is one of Brazil's most successful entrepreneurs and founder of one the country's fastest growing retailers.

Caito Maia, Founder, Chilli Beans

Customer Experience

16:39 - 16:52

26 April, 2021

In my view…How to serve the new American consumer

As the head of America's biggest retail trade association, Matt Shay has a unique view of the US consumer landscape. His special interview will give his perspective on how US retailers have met the challenges brought about by the pandemic.

Matt Shay, President and CEO, National Retail Federation
Jeff Orschell, EY America Consumer Retail Leader

16:53 - 17:10

26 April, 2021

Daily Wrap Up – Day One

4+ hours of vital content condensed down to 10 minutes.

Ian McGarrigle, Chairman, World Retail Congress
Chair: Isobel Chillman, Relationships Director, Retail Week Connect

13:00 - 13:05

27 April, 2021

Welcome and Day Two Overview

Welcome to day two of Retail Connected.

Isobel Chillman, Relationships Director, Retail Week Connect

Customer Experience

13:05 - 13:22

27 April, 2021

Keynote with Harley Finkelstein, the man powering one million retail websites

An exclusive, in-depth interview with the President of Shopify.

Harley Finkelstein, President, Shopify interviewed by Luke Tugby, Editor, Retail Week

Innovation and investment

13:22 - 13:35

27 April, 2021

In my view…How can brands win in ecommerce?

Nearly a year on from the start of the pandemic, how does your online business and strategy compare to before Covid?

Parag Parekh, VP of Global Digital Sales, adidas

Brand relevance and evolution

13:35 - 13:56

27 April, 2021

The Connected Lecture: Black women are the CEOs of their households, so why are brands ignoring them?

Last June saw brands across the globe put a black square on their social media in solidarity with the Black Lives Matter movement. But these brands have since done little to better understand black customers.

Tobi Oredein, Founder, Black Ballad

Culture and purpose

13:57 - 14:11

27 April, 2021

The Connected Lecture: The mental health emergency and how to act now

2020 was an emotional rollercoaster the world over with many people accessing mental health services for the first time in their lives as they adjusted to living life in uncertainty.

Dr Alex George, UK Mental Health Ambassador and NHS doctor
Chair: Jade O'Donoghue, Senior Content Manager, Retail Week

Brand relevance and evolution

14:12 - 14:19

27 April, 2021

In my view…How to embed purpose into your brand DNA

Why are “purpose” and “values” talked about as being so important for successful brands?

David Boynton, CEO, The Body Shop

Customer Experience

14:19 - 14:37

27 April, 2021

The Future of Shopping

We know shopping – and the future of e-commerce – is more than searching for a singular product and not as simple as just blending bricks and mortar and online.

Eva Bojtos, Social Media Lead, John Lewis
Tim Woollias, Head of Industry for Retail, Technology, Telecommunications, Financial Services and Government, Pinterest

Culture and purpose

14:38 - 14:49

27 April, 2021

Secret Speaker: The session you never knew you needed

Previously, our Secret Speakers have covered topics ranging from social activism to political defection to LGBTQ+ rights.

-

Innovation and investment

14:49 - 15:14

27 April, 2021

Forging the Future of Disruption

We’re asking three businesses who are disrupting age-old concepts, what disruption means for them, and why it is so fundamentally important to continue innovating and questioning and challenging perhaps outdated concepts.

Clare Jones, CCO, what3words
Peter Briffett, CEO & Co-Founder, Wagestream
Markellos Diorinos, CEO, Bryq
Chair: Rebecca Bemhena, Content Manager, Retail Week and World Retail Congress

Agility and partnerships

15:15 - 15:37

27 April, 2021

The Big Debate…‘To Build or not to Build’

“To build or not to build”, that is the question...

Richard Zubrik, CTO notonthehighstreet,
Shimona Mehta, MD, EMEA, Shopify
Chair: Grace Bowden, Head of Content, Retail Week

Customer Experience

15:40 - 16:05

27 April, 2021

Exclusive Research: Five Winning Retail Strategies

Retail Week bring you an exclusive update on its Retail Horizon report, a new strategic toolkit and year-round series of in-depth insight

Lisa Byfield-Green, Head of Insight, Retail Week

Innovation and investment

16:06 - 16:35

27 April, 2021

Forging the Future of Fashion

Mass store closures, scathing reports of unsustainable supply chains, and evolving consumer trends have all impacted the sector's bottom line.

Dan Widmaier, CEO, Bolt Threads
Kerry Murphy, Founder, The Fabricant
Shivang Desai, CEO & Co-Founder, Bigthinx
Chair: Rebecca Bemhena, Content Manager, Retail Week and World Retail Congress

16:40 - 17:00

27 April, 2021

Daily Wrap Up – Day Two

4+ hours of vital content condensed down to 10 minutes.

Hannah Tovey, Programme Director, Retail Week
Chair: Isobel Chillman, Relationships Director, Retail Week Connect

13:00 - 13:05

28 April, 2021

Welcome and Day Three Overview

Welcome to day three of Retail Connected.

Isobel Chillman, Relationships Director, Retail Week Connect

Innovation and investment

13:04 - 13:25

28 April, 2021

A Company’s Journey to the Top: Alibaba’s Chairman and CEO, Daniel Zhang

Alibaba’s extraordinary story has made it one of the world's most powerful platform companies generating $1trillion GMV last year, just 20 years after it was founded.

Daniel Zhang, Chairman & CEO, Alibaba Group
Chair: Sherry Ding, Partner at Spencer Stuart China

Customer Experience

13:27 - 13:40

28 April, 2021

Reimagining Retail: Adapting your CX strategy to our new world

Hear from Peter Lorant, speaking with Holland & Barrett's, Head of Customer Experience, Charmaine Vallance-Poole, as they discuss how they have been tackling the most critical CX challenges they've faced.

Peter Lorant, Chief Operating Officer, EMEA, Zendesk,
Charmaine Vallance-Poole, Head of UK and International Customer Experience, Holland & Barrett International
Russell Attwood, Founder, Route 101

Brand relevance and evolution

13:43 - 14:09

28 April, 2021

Forging the Future of Retail and Ecommerce: Meet tomorrow’s Bright Young Things transforming the sector with creativity, vigour and purpose

2020 was a year of unprecedented economic misery, but for some it provided a jolt - an opportunity to take back a measure of control and make a fresh start.

Jasmine Jones, CEO and Co - Founder, Cherry Blossom Intimates
Kimberley Ho, CEO and Co - Founder, Evereden
Rooshy Roy, CEO and Founder, aavrani
Chair: Hannah Tovey, Programme Director, Retail Week

Customer Experience

14:09 - 14:37

28 April, 2021

Exclusive research: Latest thinking on shoppable media and storytelling in commerce

Keynote from WARC with latest thinking and insights around shoppable media.

David Tiltman, Head of Content, WARC

Brand relevance and evolution

14:38 - 14:58

28 April, 2021

Keynote with John Allan, chair of Britain’s biggest supermarket

In this insightful, virtual fireside chat, Spencer Stuart’s Sally Elliott and John Allan, Chair of Tesco, explore the impact of Covid-19 on retail’s role in society.

John Allan, Chairman, Tesco
Sally Elliott, Co-Leader, Global Retail Practice, Spencer Stuart

Agility and partnerships

14:58 - 15:20

28 April, 2021

Experts discuss…A question of leadership

CEOs from leading retailers around the world share how they are setting the vision, inspiring their teams and finding new opportunities to propel their organisations forward, despite the challenges of today’s environment.

Gaston Bottazzini, CEO, Falabella
Ying Xu, President, Wumei Technology Group (Wumart)
Joanne Crevoiserat, CEO, Tapestry
Michael Kliger, CEO & President, mytheresa.com
Chair: Chris DeRose, Spencer Stuart

Add to Calendar

Brand relevance and evolution

15:00 - 15:40

28 April, 2021

RETAILER ONLY: Winning Strategy Lounge – Brand Relevance and Evolution (RSVP required)

The Brand Relevance and Evolution Winning Strategy Lounge will be open for retailers to connect with one another and discuss key opportunities and challenges they face.

To request access to the lounge please email rwrc.events@ascential.com.

Chair: Lisa Byfield-Green, Head of Insight, Retail Week

Customer Experience

15:20 - 15:30

28 April, 2021

In my view…Which innovations are going to transform delivery?

What have been your biggest supply chain challenges, and what unique solutions have you had to create to solve these?

Niklas Östberg, Co-Founder & CEO, Delivery Hero

Culture and purpose

15:30 - 15:57

28 April, 2021

Experts discuss…How disability friendly is your business, REALLY?

Disabled people are your customers, your colleagues, your partners - but how much do you think about them in your everyday work?

Mark Webb, Head of Comms, Shift.ms
Nadine Vogel, Founder, Springboard Consulting
Samantha Renke, actress, writer and disability campaigner
Chair: Jade O'Donoghue, Senior Content Manager, Retail Week

Culture and purpose

15:59 - 16:21

28 April, 2021

The Big Debate..The problem with ‘BAME’ and other ‘inclusive’ terminology

The use of catch-all terms like BAME and BIPOC, while helpful for some, are proving problematic for others.

Melanie Eusebe, co-founder, Black British Business Awards
Geoffrey Williams, global head of diversity and inclusion, Dr Martens

Culture and purpose

16:22 - 16:36

28 April, 2021

Keynote interview with Carlos Cubia, Global Head of Diversity, Walgreens Boots Alliance

As a truly global company with hundreds of thousands of employees, WBA has set out an ambitious target to hold the leadership accountable for delivering diversity and inclusion.

Carlos Cubia, Global Head of Diversity, Walgreens Boots Alliance
Chair: Suki Sandhu, OBE, Founder and CEO, INvolve

16:37 - 16:50

28 April, 2021

Daily Wrap Up – Day Three

4+ hours of vital content condensed down to 10 minutes.

Rebecca Bemhena, Content Manager, Retail Week and World Retail Congress
Chair: Isobel Chillman, Relationships Director, Retail Week Connect

Customer Experience

16:50 - 17:15

28 April, 2021

The Retail Connected Cook-along with Jordi Roca, El Celler de Can Roca

Like retailing, the world’s leading chefs and restaurants now place sustainability at the heart of their businesses.

Jordi Roca, El Celler de Can Roca

13:00 - 13:05

29 April, 2021

Welcome and Day Four Overview

Welcome to day four of Retail Connected.

Isobel Chillman, Relationships Director, Retail Week Connect

Brand relevance and evolution

13:04 - 13:28

29 April, 2021

Keynote: Retail Changemakers – How responsible business can change the world

We’re facing an unprecedented climate crisis and a host of challenges from increasing inequality from Covid-19.

Richard Walker, Managing Director, Iceland and author ‘The Green Grocer’

Brand relevance and evolution

13:29 - 13:41

29 April, 2021

In my view…What is the future of sustainability in the fashion sector?

How do you ensure sustainability isn't just an appendage but permeates the entire business?

Stephanie Benedetto, CEO & Co-Founder, Queen of Raw

Culture and purpose

13:42 - 13:52

29 April, 2021

The Connected Lecture: Neurodiversity and why it’s time to reassess ‘normal’

The idea that there is one ‘normal’ or ‘healthy’ type of brain, mind or body is no more valid than the idea that there is one ‘normal’ or ‘right’ gender or race.

Moe Siddqu, Executive Director, We Make

Culture and purpose

13:54 - 14:17

29 April, 2021

Experts discuss…Inclusion. Take a seat, let’s get uncomfortable

It’s awkward to talk about things like race or sexuality or disability - for years these subjects have, in many ways, been seen as taboo.

Hayley Tatum, Chief People Officer, Asda
Paula Coughlan, Chief People Officer, Dixon's Carphone
Catherine Gillespie, People and Culture Director, Coca Cola European Partners
Chair: Jade O'Donoghue, Senior Content Manager, Retail Week

Customer Experience

14:19 - 14:45

29 April, 2021

Exclusive research: The future consumer

President and CEO of WGSN, Carla Buzasi, will present WGSN's unique insights

Carla Buzasi, President & CEO, WGSN

Brand relevance and evolution

14:46 - 15:02

29 April, 2021

Experts discuss…How to win in the new consumer landscape

The pandemic has accelerated change right across retailing and at all levels within retail businesses.

Gary Rohloff, Co-founder, Laybuy
Brendan Sweeney, General Manager, eCommerce, Cotton On
Shawn Pean, Founder, Pean Group Six
Chair: Laura Saunter, Senior Retail Strategist, WGSN

Customer Experience

15:00 - 15:40

29 April, 2021

RETAILER ONLY: Winning Strategy Lounge – Customer Experience (RSVP required)

The Customer Experience Winning Strategy Lounge will be open for retailers to connect with one another and discuss key opportunities and challenges they face.

To request access to the lounge please email rwrc.events@ascential.com.

Alison Lomax, Director of Lifestyle Retail at Google
Grace Bowden, Head of Content, Retail Week

Customer Experience

15:02 - 15:17

29 April, 2021

The Connected Lecture: Why being kind to consumers is good for business

With circumstances for many changing rapidly, how do you ensure you really understand your consumers’ needs?

Katharine Newby Grant, Vice President, Marketing, P&G

Agility and partnerships

15:18 - 15:41

29 April, 2021

Experts Discuss…What can retailers & brands learn from marketplaces?

There is no doubt that marketplaces are becoming an ever important channel for brands to sell to consumers, due to their reach and scale.

Philippe de Chanville, Founder, ManoMano
Adam Cohen, GM, Payoneer
Chair: Megan Dunsby, Commercial Content Editor, Retail Week

Brand relevance and evolution

15:42 - 16:05

29 April, 2021

Experts discuss…Has retail changed forever?

Join Retail Week’s George MacDonald and Luke Tugby as they look back on the tumultuous year that was 2020, and share their insight on what shape the recovery will take for our ever-changing sector.

Natasha Fishman, Chief Communications Officer, EVP Marketing, Authentic Brands Group
Nick Beighton, CEO, Asos,
Luke Jensen, CEO, Ocado Solutions
George MacDonald, Executive Editor, Retail Week

Culture and purpose

16:07 - 16:31

29 April, 2021

Experts discuss…Building the retail workforce for the post-pandemic world

Retail company structures have been put under enormous strain throughout the Covid crisis.

Louise Stonier, Chief People and Culture Officer, Pets at Home
Philip Mountford, CEO, Hunkemuller
Andy Moat, People Director, B&Q
Chair: Belinda Deery, Chief Engagement Officer, KultraLab

Customer Experience

16:32 - 16:44

29 April, 2021

Helping retailers digitise faster and come back stronger

Consumers are making messier decisions, more channel agnostic and more values driven since the beginning of the pandemic.

Alison Lomax, Director, Lifestyle Retail, Google

16:44 - 17:05

29 April, 2021

Daily Wrap Up – Day Four

4+ hours of vital content condensed down to 10 minutes.

Jade O'Donoghue, Senior Content Manager, Retail Week
Chair: Isobel Chillman, Relationships Director, Retail Week Connect

13:00 - 13:05

30 April, 2021

Welcome and Day Five Overview

Welcome to day five of Retail Connected.

Isobel Chillman, Relationships Director, Retail Week Connect

Innovation and investment

13:05 - 13:30

30 April, 2021

Interview: with EU Commissioner for Economy, Paolo Gentiloni

In the next of the series of EuroCommerce Policy Talks, and in collaboration with the Retail Connected, EU Economy Commissioner Paolo Gentiloni will share his views on the macroeconomic environment one year after the Covid pandemic hit Europe.

Paolo Gentiloni, EU Commissioner for Economy
Chair: Christian Verschueren, Director General, EuroCommerce

Brand relevance and evolution

13:30 - 13:46

30 April, 2021

Keynote: Sustainability and fashion – why change has to happen now

Eva Kruse founded the Global Fashion Agenda because she recognised the seriousness of the issues around sustainability but how responsible the fashion industry was for many of the worst problems.

Eva Kruse, Founder, Global Fashion Agenda

Agility and partnerships

13:47 - 14:12

30 April, 2021

Experts discuss…The future of grocery retail

Around the world, grocery retail was classified as "essential" retail and had to move fast to meet escalating demand both on and offline.

Helen Weir, Supervisory Board Member, Ahold Delhaize
Juan Alfonso Herrero, Director of European Affairs, Mercadona
Guillaume Beuscart, Global Head - Retail, Transportation & Logistics Industry, Atos
Chair: Ian McGarrigle, World Retail Congress

Innovation and investment

14:13 - 14:40

30 April, 2021

Forging the Future of Food

There is a cohort of talented researchers and scientists from across the planet working on the future of alternative food production, and each one has a fascinating story to tell.

Pasi Vainikka, CEO, Solar Foods
Laura Kliman, Senior Manager, R&D, Impossible Foods
Sarah Federman, Research Scientist, Plenty Unlimited
Chair: Rebecca Bemhena, Content Manager, Retail Week and World Retail Congress

Agility and partnerships

14:40 - 15:00

30 April, 2021

Keynote with…Farfetch and Alibaba: Insights from the luxury power partnership

At the end of 2020, one of the most important partnerships in the luxury sector was announced...

Christina Fontana, Head of Fashion and Luxury, Tmall
Kelly Kowal, Chief Platform Officer, Farfetch
Chair: Stacey Widlitz, Chief International Store Hunter, SW Retail Advisors

Agility and partnerships

15:00 - 15:40

30 April, 2021

RETAILER ONLY: Winning Strategy Lounge – Agility and Partnerships (RSVP required)

The Agility and Partnerships Winning Strategy Lounge will be open for retailers to connect with one another and discuss key opportunities and challenges they face.

To request access to the lounge please email rwrc.events@ascential.com.

Chair: Luke Tugby, Editor, Retail Week

Innovation and investment

15:00 - 15:26

30 April, 2021

Exclusive research: A who’s who of the next retail disruptors

Consumer mindsets and behaviour are changing rapidly and at scale before our very eyes, and retailer and brand leaders alike are now faced with incredibly tough questions and critical decisions as they make plans for where to prioritise investment an

Xian Wang, VP, Retail Insight, Edge by Ascential

Brand relevance and evolution

15:27 - 15:42

30 April, 2021

Secret Speaker: The session you never knew you needed

Previously, our Secret Speakers have covered topics ranging from social activism to political defection to LGBTQ+ rights.

-

Innovation and investment

15:43 - 16:06

30 April, 2021

Exclusive research: Welcome to the internet of senses

...where tech will control our taste buds and noses.

Michael Bjorn, Head of Research, ConsumerLab, Ericsson

Customer Experience

16:07 - 16:25

30 April, 2021

Keynote with…JJ van Oosten, Chief Customer and Digital Officer, Kingfisher

JJ Van Oosten joined Kingfisher from Lego to boost the digital capabilities of the home improvement group which owns B&Q, Screwfix, Castorama and Brico Dépôt.

JJ van Oosten, Chief Customer and Digital Officer, Kingfisher

Culture and purpose

16:26 - 16:37

30 April, 2021

In my view…Can white men progress diversity?

There is no denying that in the world of business, white men have a lot of advantages over other groups.

Jim Buckle, Chief Finance Officer, Gousto

Innovation and investment

16:39 - 17:06

30 April, 2021

Experts discuss…How to accelerate the recovery

A session that brings experts and retailers together to share their thoughts on how retailers can turbo charge and seize the momentum from what looks set to be a V-shaped recovery as vaccines are rolled out around the world.

Rania Masri, Chief Transformation Officer, Chalhoub Group
Jaume Miquel, Chairman, Tendam
Chair: Ian McGarrigle, Chairman, World Retail Congress

Add to Calendar

17:07 - 17:18

30 April, 2021

Daily Wrap Up – Day Five

4+ hours of vital content condensed down to 10 minutes.

Rebecca Bemhena, Content Manager, Retail Week and World Retail Congress
Chair: Isobel Chillman, Relationships Director, Retail Week Connect

Customer Experience

17:19 - 18:00

30 April, 2021

Wine Tasting

To end the day but to also close Retail Connected we would like to introduce one of the young, rising talents amongst sommeliers.

Lise Donier-Meroz, Sommelier

Add to Calendar

Culture and purpose On Demand

ON DEMAND

30 April, 2021

In my view…Can white men progress diversity?

There is no denying that in the world of business, white men have a lot of advantages over other groups.

Paul Szumilewicz, Global Head of Digital Channel Operations, Retail Banking & Wealth Management, HSBC

Agility and partnerships On Demand

ON DEMAND

30 April, 2021

In my view…Which innovations are going to transform delivery?

What have been your biggest supply chain challenges, and what unique solutions have you had to create to solve these?

Mark Simpson, Chief Supply Chain Officer, Asda

Customer Experience On Demand

ON DEMAND

30 April, 2021

In my View…How can brands win in ecommerce?

Nearly a year on from the start of the pandemic, how does your online business and strategy compare to before Covid?

Parag Parekh, VP of Global Digital Sales, adidas

Innovation and investment On Demand

ON DEMAND

30 April, 2021

Let’s talk…Human Micro-chipping

Would you like to be able to pay for things with the simple swipe of a hand? Or use your hand as a key to your apartment or office space?

Steven Northam, Founder & CEO, BioTeq

Innovation and investment On Demand

ON DEMAND

30 April, 2021

Let’s talk…Shops on Mars

Orbiting hotels. Lunar bases. Asteroid cities. Martian colonies. With every passing day, humanity is heading deeper into space.

Paul Sutter, Astrophysicist, Stonybrook University

Innovation and investment On Demand

ON DEMAND

30 April, 2021

Let’s talk…Smart Clothing

Wearable technology and smart clothing are on the cusp of some extraordinary breakthroughs that could change all our lives.

Trisha Andrew, Uni of Massachusetts

Customer Experience On Demand

ON DEMAND: IDEAS FACTORY

30 April, 2021

The Delivery Experience: How the Co-op rapidly scaled convenient ecommerce delivery to improve revenues and customer experience during the Covid crisis

Packed with key takeaways and learnings from the powerful partnership between the Co-op and Bringg, this session will outline the key components of the Co-op’s exceptional ecommerce growth.

David Parry, SVP, Customer Engagement & Advocacy, Bringg
Chris Conway, Ecommerce Director, The Co-op

Innovation and investment On Demand

ON DEMAND: IDEAS FACTORY

30 April, 2021

A step by step approach to understanding and addressing the biggest issues in your supply chain

It is not enough anymore to make sustainability pledges in your businesses without taking active steps to ensure that your products are environmentally sustainable and also produced in safe and ethical working conditions.

Teresa Hitchcock, UK Head of DLA Piper's Safety Health & Environment Practice, DLA Piper
Lisa Lischak, Group Head of Legal & Compliance, Exertis

Customer Experience On Demand

ON DEMAND: IDEAS FACTORY

30 April, 2021

Unlocking tomorrow’s customer experience with emerging technologies and unique insights

Lockdown has changed much of how we live and shop but one thing that has remained the same is the importance of conversation and data.

Alan Linter, Innovation and Data Science Director, Capita

Innovation and investment On Demand

ON DEMAND

30 April, 2021

Great Global Pitch Off: How can we help people shop more sustainably?

This is the industry's answer to Dragon's Den and Shark Tank!

Tom Hebbert, Innovation Director, Tesco
Jeremy Basset, CEO, Co:Cubed

Innovation and investment On Demand

ON DEMAND

30 April, 2021

Great Global Pitch Off: How can I enhance our omnichannel experience and drive cost efficiencies?

This is the industry's answer to Dragon's Den and Shark Tank!

Stuart Ramage, Head of Digital Strategy & Innovation, M&S
Jeremy Basset, CEO, Co:Cubed

Innovation and investment On Demand

ON DEMAND

30 April, 2021

Great Global Pitch Off: How do we build loyalty and retention among our VIP customers?

This is the industry's answer to Dragon's Den and Shark Tank!

Martial Dahan, Innovation & Growth Manager, Chalhoub
Jeremy Basset, CEO, Co:Cubed

Innovation and investment On Demand

ON DEMAND

30 April, 2021

Great Global Pitch Off: What are the newest technologies that enhance the in-store experience?

This is the industry's answer to Dragon's Den and Shark Tank!

Debra Lees, Senior Director, Corporate Strategy, Asda
Jeremy Basset, CEO, Co:Cubed

Agility and partnerships On Demand

ON DEMAND: IDEAS FACTORY

30 April, 2021

Focused crisis management: the secret to staying ahead in the game.

Based on experience from almost 20 years of managing complex crisis in 30 countries, Thomas will give insights on why keeping your focus where it is most effective - your scope of influence – is crucial for leaders and companies.

Thomas Lahnthaler, CEO and Co-founder, The Crisis Compass

Innovation and investment On Demand

ON DEMAND: IDEAS FACTORY

30 April, 2021

How AI Is helping retailers like Walmart unlock cash flow by automating supplier negotiations

With the pandemic-fueled shift to ecommerce pressuring retailers’ margins through increased logistics, shipping and returns costs, it’s crucial for businesses to quickly find cost offsets elsewhere.

Martin Rand, CEO, Pactum

Innovation and investment On Demand

ON DEMAND: IDEAS FACTORY

30 April, 2021

Getting ready for the great stores comeback! How to deliver safer shopping

Around the world, thousands of "non-essential" stores and malls are beginning to reopen. But to win back customers, retailers will have to demonstrate to customers that stores are safe places to visit.

Pat Kelly, Co-founder, Safeprem

Customer Experience On Demand

ON DEMAND: IDEAS FACTORY

30 April, 2021

The unexpected consequences of Digital First Retail and what you can learn from it

The digital customer gives us orders upfront, a unique profile, buying habits and preferences.

Wendy Gardner, Retail Industry Advisor Director, Salesforce

Brand relevance and evolution On Demand

ON DEMAND

30 April, 2021

In my view…How to embed purpose into your brand DNA

Why are “purpose” and “values” talked about as being so important for successful brands?

Martin Roach, Founder, Brands With Values

Brand relevance and evolution On Demand

ON DEMAND

30 April, 2021

In my view…What does responsible retailing really mean?

What role can retailing play in leading fundamental change in tackling the core issues around sustainability and the environment?

Victoria Prew, Co-Founder and CEO, HURR Collective

Customer Experience On Demand

ON DEMAND: IDEAS FACTORY

30 April, 2021

Brand Worship: the Future of Retail

Tracing the meaning of commerce as a driver for community building, Danish retail design expert, Johannes Torpe, discusses the importance of brand worship.

Johannes Torpe, CEO, Johannes Torpe

Innovation and investment On Demand

ON DEMAND: IDEAS FACTORY

30 April, 2021

Amazon’s business critical insights into the future of delivery

Amazon knows first-hand what it’s like to be on both sides of the fence; an online seller while at the same time meeting the logistical challenges of high demand fulfillment.

Cheyney Cartwright - Commercial Leader, Amazon Shipping UK

Customer Experience On Demand

ON DEMAND: IDEAS FACTORY

30 April, 2021

The key customer engagement trends of 2021, and how successful brands are adapting

Retailers that excel at customer engagement see higher customer lifetime value and lower customer acquisition costs, resulting in long-term, capital-efficient business growth.

Magith Noohukhan, Customer Engagement Evangelist, Braze

Customer Experience On Demand

ON DEMAND: IDEAS FACTORY

30 April, 2021

“When I grow up I want to be a shelf”…a real life example of innovation in delivering the circular economy

A unique partnership between South African retailer, Dis-Chem with packaging giant TetraPak and retail experience agency, Barrows Global, came up with a unique solution to turn cartons into retail display units.

David Roth, The Store, EMEA and Asia, The WPP Global Retail Practice
Ian Gourley, Barrows Global
Rodney Reynders, Tetra Pak - Greater Middle East & Africa
Mark Norton, Dis-Chem
Jenna Bleloch, Barrows Global

Culture and purpose On Demand

ON DEMAND

30 April, 2021

In my view…Can white men progress diversity?

There is no denying that in the world of business, white men have a lot of advantages over other groups.

Ken Towle, Chief Executive, Nisa Retail

Agility and partnerships On Demand

ON DEMAND

30 April, 2021

In my view…Which innovations are going to transform delivery?

What have been your biggest supply chain challenges, and what unique solutions have you had to create to solve these?

Niklas Östberg, Co-Founder & CEO, Delivery Hero

Customer Experience On Demand

ON DEMAND

30 April, 2021

In my View…How can brands win in ecommerce?

Nearly a year on from the start of the pandemic, how does your online business and strategy compare to before Covid?

Juliet Anammah, Chair, Jumia

Customer Experience On Demand

ON DEMAND

30 April, 2021

In my View…How can brands win in ecommerce?

Nearly a year on from the start of the pandemic, how does your online business and strategy compare to before Covid?

Philippe de Chanville, Founder, ManoMano

Brand relevance and evolution On Demand

ON DEMAND

30 April, 2021

In my view…What does the future of the beauty industry look like?

How can we empower our customers and make beauty a universal experience for all?...

Rob Weston, CMO, Beauty Pie

Brand relevance and evolution On Demand

ON DEMAND

30 April, 2021

In my view…What does the future of the beauty industry look like?

How can we empower our customers and make beauty a universal experience for all?...

Trishna Daswaney, Founder, Kohl Kreatives,

Culture and purpose On Demand

ON DEMAND

30 April, 2021

In my view…How can we foster a community of belonging?

How can we better understand the situation our customers are in, to create products and content that resonate with them on a deep and personal level?

Marvyn Harrison, Founder, Dope Black Dads

Brand relevance and evolution On Demand

ON DEMAND

30 April, 2021

In my view…What is the future of sustainability in the fashion sector?

How do you ensure sustainability isn't just an appendage but permeates the entire business?

Sandeep Verma, Senior Vice President of Commercial, Allbirds

Brand relevance and evolution On Demand

ON DEMAND

30 April, 2021

In my view…What does responsible retailing really mean?

What role can retailing play in leading fundamental change in tackling the core issues around sustainability and the environment?

Safia Minney MBE, Founder, People Tree

Brand relevance and evolution On Demand

ON DEMAND

30 April, 2021

In my view…How to embed purpose into your brand DNA

Why are “purpose” and “values” talked about as being so important for successful brands?

Charlotte Williams, Founder, SevenSix Agency

Innovation and investment On Demand

ON DEMAND

30 April, 2021

In my view…How can you harness technology to delight your customers (and your business)?

Dr Robert Zores, CTO, Rewe Digital interviewed by Michael Renz, Global Retail Technology Leader

Customer Experience On Demand

ON DEMAND

30 April, 2021

In my View…The Key Takeaways

Thomas Harms, Global Retail Leader, EY
Ian McGarrigle, Chairman, World Retail Congress

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