The Retail Connected agenda will be formatted across five days and it will take as its core focus the key areas that have emerged clearly to define what makes a winning retailer in the new consumer landscape:

These are the five winning strategies which are woven into each day.

This means that you will be able to personalise your agenda by tagging sessions most relevant to you. Perhaps you want to learn how to drive the right culture across your business, but you also need to get a better understanding of where, and what, your next investment needs to be? Maybe you’re looking to develop new partnerships, to help you drive cost-efficiencies as a means to survive? Whatever it is, you’ll find the answers here at Retail Connected.

There’ll be hard-hitting keynotes from global leaders, those who have inspired and challenged our thinking in the most disruptive of times. We’ll have fiery debates, interactive Q&As and personal perspectives, as well as deep-dives into the critical topics keeping us awake at night.

Brand relevance and evolution

The pandemic has made it critical for all brands to realise that they have to constantly adapt and anticipate rapidly changing consumer behaviour and trends across all channels whilst also monitoring global competitor activity to stay relevant. Retail Connected will bring together a wide collection of brand stories to share experiences and strategies and the new components of brand relevance such as strong values and active policies delivering sustainability.


In my view…What does the future of the beauty industry look like?
Rob Weston, CMO, Beauty Pie
Trishna Daswaney, Founder, Kohl Kreatives
Sharmadean Reid MBE, Founder and CEO, Beauty Stack

In my view…What is the future of sustainability in the fashion sector?
Stephanie Benedetto, CEO & Co-Founder, Queen of Raw
Sandeep Verma, VP Commercial, Allbirds


Agility and partnerships

Pre-Covid, retailers and brands were told they needed to react faster to the pace of change. Post-Covid, there will be no place for those businesses that don’t move faster than ever and particularly those that have to tackle legacy technologies, supply chains, and thinking whilst driving cost-efficiencies as a means to survive. What will that new business model look like?


Keynote with Harley Finkelstein, President, Shopify– the man powering one million retail websites

The Big Debate: To Build or to Buy
Richard Zubrik, CTO, notonthehighstreet
Shimona Mehta, MD, EMEA, Shopify

Keynote: Insights from the luxury power partnership
Christina Fontana, Head of Fashion and Luxury, Tmall
Kelly Kowal, Chief Platform Officer, Farfetch

Forging the Future…of Food
Pasi Vainikka, CEO, Solar Foods
Laura Kliman, Senior Manager, R&D, Impossible Foods
Sarah Federman, Research Scientist, Plenty Unlimited


The new customer experience (CX)

The consumer is now fully in control in this new consumer landscape so a retailer’s success or failure demands a greater focus on the customer, data, stock and an understanding of how to interact with customers across all channels to identify where growth, sales, profits and ultimately success lies?


In my view…How can brands win in ecommerce?
Parag Parekh, VP of Global Digital Sales, adidas
Juliet Anammah, Chair, Jumia
Kshitij Kumar, Chief Data Officer, Farfetch

Experts Discuss… How to win in the new consumer landscape
Brendan Sweeney, General Manager, eCommerce, Cotton On
Gary Rohloff, Founder, Laybuy

Interview: Jean-Jacques (JJ) van Oosten, Chief Customer and Digital Officer, Kingfisher on how he is driving a new kind of customer experience both on and offline across the European group.

Forging the Future…of Retail and Ecommerce
Meet tomorrow’s Bright Young Things transforming the sector with innovation, vigour and purpose.

Jasmine Jones, Co-founder, Cherry Blossom Intimates
Kimberley Ho, Co-Founder and CEO, Evereden
Rooshy Roy, Co-founder, aavrani


Innovation and investment

Retail Connected will bring retailers and experts together to highlight exactly where investment needs to be directed for long term growth and profit rather than short-term margin gains. How can innovation deliver to customers and the business?


Leadership interview with Daniel Zhang, Alibaba Group, CEO of the world’s biggest ecommerce retailers.

Experts discuss…How to accelerate the recovery
Rania Masri, Chief Transformation Officer, Chalhoub Group
Jaume Miquel, Chairman, Tendam

In my view…Which innovations are going to transform delivery?
Niklas Ostberg, Delivery Hero
Mark Simpson, Chief Supply Chain Officer, Asda

Exclusive research: Welcome to the internet of senses
Michael Bjorn, Head of Research, ConsumerLab, Ericsson

Experts Discuss…The Future of grocery retail
Helen Weir, Member of the Supervisory Panel, Ahold Delhaize

Forging the Future…of Fashion
Dan Widmaier, CEO, Bolt Threads
Kerry Murphy, Founder, The Fabricant
Shivang Desai, CEO & Co-Founder, Bigthinx


Culture and purpose

The experience of the last year has shown that company structures and more importantly, their culture and driving purpose are critical for delivering success. Having the right people, working within the right culture and structure can unleash innovation, attract great talent, retain your existing people and help engage with customers.


Sustainability and fashion: Why change has to happen now
Eva Kruse, CEO, Global Fashion Agenda

In my view…How can we foster a culture of belonging and identity?
Shelina Janmohamed, Vice President of Ogilvy Islamic Marketing, Ogilvy
Marvyn Harrison, Founder, Dope Black Dads, Belovd Agency
Noel Mack, Chief Brand Officer, Gymshark

In my view…How can you embed purpose into your brand DNA?
David Boynton, CEO, The Body Shop
Martin Roach, Director Strategy, Brands with Value

Experts discuss…A question of leadership with leading international retail leaders
Gaston Bottazzini, CEO, Falabella
Ying Xu, President, Wumart

Experts discuss…Inclusion. Take a seat, let’s get uncomfortable
Hayley Tatum, Chief People Officer, Asda
Paula Coughlan, Chief People Officer, Dixon’s Carphone
Catherine Gillespie, People and Culture Director, Coca-Cola European Partners

Connected lecture: Neurodiversity and why it’s time to reassess ‘normal’
Moe Siddqu, Executive Director, We Make

Debate: The problem with “BAME”
Melanie Eusebe, Co-Founder, Black British Business Awards
Geoffrey Williams, Global Head of Diversity and Inclusion, Dr Martens

Experts discuss…How disability friendly is your business REALLY?
Mark Webb, Head of Comms,
Nadine Vogel, Founder, Springboard Consulting
Samantha Renke, actress, writer and disability campaigner